Here are the questions our customers have asked before but if you have any questions please do not hesitate to get in contact.
Filling in the form is simple, in fact it’s as easy as 1, 2, 3:
1. Simply fill in your contact details.
2. Upload a picture of the label on your Toner Cartridge
Upload a picture of printer and fill in the printer name
3. Add any comments or additional needs.
4. Click the submit button and our friendly team will be in touch.
If your struggling with the form feel free to call one of our friendly and reliable team on 01252 447 373
GoToner pay well and pay fast, we process payment through multiple methods. We always try to process and make payment within XXXXX working days of receiving your toner
Both new and returning customers can pay via BACS (Bankers Automated Clearing System). This means payment for cartridges will be transferred directly into your bank account.
Name of Bank/Building Society
Branch Sort Code
Bank/Building Society Account Number
PayPal is considered one of the safest ways to send and receive money online. You can receive payment for items through PayPal provided you have an email address.
Your cheque will be sent directly to you in the post within 5 working days from us receiving the cartridge.
Brother cartridge numbers are very straightforward to find, they are printed in large letters/numbers on the front of the box. The picture on the right shows the cartridge as being a TN-04BK. The BK stands for Black.
You may also find your cartridge has other letters following the cartridge number. C will show the cartridge is Cyan (blue); the cartridge number would then be TN-04C. M will show the cartridge is Magenta (pink); the cartridge number would then be TN-04M. Y will show the cartridge is Yellow; the cartridge number would then be TN-04Y.
Canon cartridge numbers are very straightforward to find, they are printed on the front of the box. The picture below shows the cartridge as being a C-EXV21 Black (the colour behind the cartridge number deciphers the colour of the cartridge).
Canon would show a blue background behind the cartridge number if the cartridge were Cyan. It would show a pink background behind the cartridge number if the cartridge were Magenta. It would show a yellow background behind the cartridge number if the cartridge were Yellow.
Dell cartridge numbers are easy to find as they are printed on the front of the box. However please be aware that the box also states whether the cartridge is a Standard Capacity or High capacity. This will determine the overall price we will pay for your cartridge.
The picture opposite shows the cartridge as being a Dell 3110 High Capacity Toner.
Epson cartridge numbers can be misleading. On the front of the box, it will show a 4-digit code prefixed with a letter. For example “Epson C1100 Series”. This is NOT your cartridge number but the actual Printer Model that the cartridge is used in.
To find the cartridge number you need to turn the box around to the back and there will be a barcode. Just above that you will see “Product No”. The picture below shows the cartridge as being a C13SO50187, C1100 Yellow High Capacity.
HP cartridge numbers can vary a little, but they are probably the easiest to find. The cartridge number will always be printed on the front of the box both in the abbreviation form and the full cartridge number.
The picture opposite shows the cartridge as being a Q6511A the abbreviation form is 11A, please use the full cartridge number when entering your product code in our enquiry form.
Konica Minolta cartridge numbers can be found on the side of the box. The front of the box shows the Printer Model, this is NOT your cartridge number.
If you look at the side of the box, there will be a 10-digit barcode displayed as KONICA MINOLTA PART NUMBER; this is your cartridge number.
Lexmark cartridge numbers can be found printed on the front of the box in large letters/number. The picture below shows the cartridge as being a C5220YS. The Y stands for Yellow and the S stands for Standard Capacity. You may also find your cartridge ends with xxxxxYH, in this case the Y stands for Yellow and the H stands for High Capacity
Oki cartridge numbers can be found on the side of the box. The front of the box shows the Printer Model, this is NOT your cartridge number.
On the side of the box above the bar code, it will show “OKI MAT NO” or “P/N” followed by an 8-digit code. This is your cartridge number. For example the picture below shows the cartridge as being a 42127405, C5100 Yellow High Capacity.
Samsung cartridge numbers are shown on the front of the box. However there are 3-digits that follow this number on the front of the box, but these digits can only be found on the side of the box. On the side of the box you will find a sticker with a barcode on it (you may find 2 pre-printed barcodes also, but you are looking for a label stuck onto the box that shows a barcode number). Underneath the barcode you will find “S/N NUMBER” (serial number). Above that barcode you will find the same number that appears on the front of the box but there will be 3 letters after the number, ELS or SEE, this determines what type of cartridge you have. ELS cartridges are for sale in the European market and SEE cartridges are for sale in the non-European market. We can ONLY accept cartridges with ELS. SEE cartridges are NOT compatible with European printers so therefore we CANNOT accept them. The picture below shows the cartridge as being a ML-2550DA/ELS.
Xerox show the printer model on the front of the box, this is not your cartridge number.The cartridge number is shown as “REORDER NUMBER”. The picture below shows the cartridge as being a 108R00725.
PLEASE NOTE: We CANNOT accept any cartridges that have the wording "METERED SOLID INK"
A Grade – New, sealed and boxed without damage
B Grade – New, sealed and boxed with labels, marks, dents or scratches to the box / old style boxes
C Grade – New and sealed but with badly damaged or open boxes
D Grade – New and sealed, no box
Please note that HP toner cartridges MUST include one of the two holograms shown below. If the hologram is absent, a lower price grade will be used dependent on the condition.
At GoToner we are constantly working with suppliers to ensure all our products bought and sold are genuine toner cartridges.
Counterfeit ink and toner cartridges can leak, block a printer’s print head or lead to colour blurring and streaking. They can also damage your printer causing costly repairs. When buying or selling toner check the validity of your product. As a guide, we have provided specific counterfeit pages for all the main brands we stock and sell: